ORDERS & SHIPPING
Where is my order?
Our shirts are printed on demand in Phoenix, AZ. The production process takes ~2-4 business days, then ships via USPS or UPS. All tracking info is sent by email the moment your order ships.
If you don't have tracking after 5 days, email us at support@fits-gear.com.
How long does shipping take?
Our production process takes ~2-4 days + shipping of 3-7 days = 5-11 business days total. There is currently not an expedited shipping option, but we are always improving our website!
Do you ship internationally?
We don't currently ship internationally, but plan to do so in the future. If you are international and want an update on our current international shipping, please reach out to us at support@fits-gear.com.
Can I change or cancel my order?
We apologize, but we sadly won't accept order cancellations since our production process starts almost immediately. If your physical address is incorrect, reach out to use at support@fits-gear.com immediately so we can properly change your order address before your order is shipped out.
Why is my tracking not updating?
Tracking can sometimes take ~24-48 hours to activate or change status. If you movement hasn't changed or updated within 48 hours, please email us at support@fits-gear.com so we can check on the order ourselves.
RETURNS, EXCHANGES & DAMAGED ITEMS
What is your return policy?
Since we are print on demand, we sadly do not accept the ordering of incorrect sizes or buyer's remorse.
If you notice any production errors or damage, please notify us immediately at support@fits-gear.com and we will resolve it.
Click here to read our full Return Policy.
What do I do if my order is damaged, defective, or there is a print error?
If you find your order damaged, defective, or if there is a print error, please notify us at support@fits-gear.com within 7 days of delivery. Please include your order number and photo and/or video of the issue. If there is a problem with your order, we will replace it for you.
What if I received the wrong item?
If you find your order is incorrect, please notify us at support@fits-gear.com within 7 days of delivery.
Please include your order number and photo and/or video of the issue. If there is a problem with your order, we will replace it for you.
What if I ordered the wrong size?
Sadly, since our products are print on demand, we cannot offer an exchange or return on POD items.
Some of our products tend to run large (mentioned on the product page, like CC 1717 for example), so please size down if mentioned.
Each product page has an associated size guide for that product. Please refer to that and double check your sizes before ordering to prevent any issue with your order.
THE MISSION & THE FOUNDATION
How does my purchase help?
At FITS Gear, a portion of every sale goes to the Aspis Shield program, which assists with subsidized estate planning and disability navigation for many individuals.
One Shield equals ~ $2,500 in legal services at reduced/subsidized cost.
Is FITS Foundation a real 501(c)(3)?
FITS Foundation is an Arizona nonprofit corporation, 501(c)(3) application pending with the IRS. Donations are not currently tax-deductible (as of 8/25/2026), but we will announce once we receive confirmation.
If you are curious about this and want to follow up with us, please contact us for more information.
Can I apply for an Aspis Shield?
Yes, as long as you fit into one of our applicable categories:
- Veteran
- Active-duty military
- Family of a member in the military
- Critically ill individuals
All of the listed are free to apply at fits-foundation.org.
How do I donate directly?
If you are looking to make a direct donation, please visit fits-foundation.org and donate via the donation campaigns there.
As of 8/25/2026, we are not currently tax-deductible, but we be sure to update our status once we hear back about our non-profit application from the IRS.
THE PRODUCTS
What garments do you use?
Our current garment choice is the Comfort Color 1717 Premium Heavyweight Pigment-Dyed Cotton Shirt.
All designs are created in Phoenix, AZ, and all products are printed in the USA.
How does the fit sizing run?
Our shirts tend to run slightly large, especially around the chest and the body length.
If you are typically between sizes, we recommend sizing down.
Do you have Women's sizes?
We are currently in the progress of setting up properly sized women-specific apparel.
If you are interested and want to keep up with our Women's sizes, please join the mailing list via the sign up at the bottom of the page!
What printing method do you use?
All of our prints are currently DTG (direct-to-garment).
For garment care & apparel longevity, please wash cold, tumble dry on low, and don't use bleach.
Where are your shirts made and printed?
All designs for FITS Gear are designed in Phoenix, AZ, and the printing process is based in the USA. Sourcing for the apparel items themselves are from around the world, depending each product.
If you are curious on sourcing, please refer to the product's description or contact us with any questions.
THE SPARTANS & THE ARMORY
What is The Spartans?
"The Spartans" is our membership program ($4.99/mo.). It allows you early access to our products, entry into "The Armory," member pricing discounts, and a quarterly Foundation Impact Update.
What is The 300?
It is a program opened to the first 300 Spartans who sign up. Each member of The 300 are given permanent founding status on their profile.
Once each of the 300 slots are full, it will never reopen.
What is The Armory?
The Armory is a password-protected, Spartans-only version of the store. Within are special products, offers, and discounts that aren't available to the public.
Please contact us if you have any questions or want to learn more about The Armory.
How do I cancel?
You are able to cancel anytime without any penalty. If you are looking to cancel your subscription, please visit your account settings and follow the cancellation process. If you are having trouble, feel free to contact us at support@fits-gear.com for personal assistance.
THE SHADE BEARERS
What is a Shade Bearer?
A Shade Bearer is a term we use for members of our Ambassador community. Each Shade Bearer is given a unique referral code & earns commission on every sale through their code.
How do I become a Shade Bearer?
If you are interested in becoming a Shade Bearer, please visit our Shade Bearer Program page.
All applications are individually reviewed, and there is no minimum amount of followers needed on social media to apply.
How does commission work?
Through our partnership with Refersion, your commission is tracked and paid to your ambassador account monthly. The current minimum payout is $25.
THE DROPS
What is a drop?
A "drop" refers to our new designs that are released throughout the year. Each drop has a hard closeout date.
If you are interested in keeping up with our drops, please join our mailing list via the email collection below, or become a Spartan for early access.
Will "Hold The Line" come back?
Our "Hold The Line" designs return each September 11th with modifications. The founding launch is a one-of-a-kind drop that will not be returning.