ORDERS & SHIPPING
Where is my order?
Our shirts are printed on demand in Phoenix, AZ. The production process takes ~2-4 business days, then ships via USPS or UPS. All tracking info is sent by email the moment your order ships.
If you don't have tracking after 5 days, email us at support@fits-gear.com.
How long does shipping take?
Our production process takes ~2-4 days + shipping of 3-7 days = 5-11 business days total. There is currently not an expedited shipping option, but we are always improving our website!
Do you ship internationally?
We don't currently ship internationally, but plan to do so in the future. If you are international and want an update on our current international shipping, please reach out to us at support@fits-gear.com.
Can I change or cancel my order?
We apologize, but we sadly won't accept order cancellations since our production process starts almost immediately. If your physical address is incorrect, reach out to use at support@fits-gear.com immediately so we can properly change your order address before your order is shipped out.
Why is my tracking not updating?
Tracking can sometimes take ~24-48 hours to activate or change status. If you movement hasn't changed or updated within 48 hours, please email us at support@fits-gear.com so we can check on the order ourselves.
RETURNS, EXCHANGES & DAMAGED ITEMS
What is your return policy?
Since we are print on demand, we sadly do not accept the ordering of incorrect sizes or buyer's remorse.
If you notice any production errors or damage, please notify us immediately at support@fits-gear.com and we will resolve it.
Click here to read our full Return Policy.
What do I do if my order is damaged, defective, or there is a print error?
If you find your order damaged, defective, or if there is a print error, please notify us at support@fits-gear.com within 7 days of delivery. Please include your order number and photo and/or video of the issue. If there is a problem with your order, we will replace it for you.
What if I received the wrong item?
If you find your order is incorrect, please notify us at support@fits-gear.com within 7 days of delivery.
Please include your order number and photo and/or video of the issue. If there is a problem with your order, we will replace it for you.
What if I ordered the wrong size?
Sadly, since our products are print on demand, we cannot offer an exchange or return on POD items.
Some of our products tend to run large (mentioned on the product page, like CC 1717 for example), so please size down if mentioned.
Each product page has an associated size guide for that product. Please refer to that and double check your sizes before ordering to prevent any issue with your order.
THE MISSION & PROJECT FITS
How does my purchase help?
Every purchase supports Project FITS. Project FITS will provide subsidized estate planning and disability navigation services to veterans and critically ill individuals who cannot afford them.
Is Project FITS a real 501(c)(3)?
Project FITS is an Arizona nonprofit corporation currently in formation; it has not yet filed for 501(c)(3) tax-exempt status.
If you are curious about this and want to follow up with us, please contact us for more information.
THE PRODUCTS
What garments do you use?
Our current garment choice is the Comfort Color 1717 Premium Heavyweight Pigment-Dyed Cotton Shirt.
All designs are created in Phoenix, AZ, and all products are printed in the USA.
How does the fit sizing run?
Our shirts tend to run slightly large, especially around the chest and the body length.
If you are typically between sizes, we recommend sizing down.
Do you have Women's sizes?
We are currently in the progress of setting up properly sized women-specific apparel.
If you are interested and want to keep up with our Women's sizes, please join the mailing list via the sign up at the bottom of the page!
What printing method do you use?
All of our prints are currently DTG (direct-to-garment).
For garment care & apparel longevity, please wash cold, tumble dry on low, and don't use bleach.
Where are your shirts made and printed?
All designs for FITS Gear are designed in Phoenix, AZ, and the printing process is based in the USA. Sourcing for the apparel items themselves are from around the world, depending each product.
If you are curious on sourcing, please refer to the product's description or contact us with any questions.
THE DROPS
What is a drop?
A "drop" refers to our new designs that are released throughout the year. Each drop has a hard closeout date.
If you are interested in keeping up with our drops, please join our mailing list via the email collection below.
Will "Hold The Line" come back?
Our "Hold The Line" designs return each September 11th with modifications. The founding launch is a one-of-a-kind drop that will not be returning.