Shipping policy

Every FITS Gear item is made to order and printed in the USA through our fulfillment partner. Nothing sits in a warehouse waiting to be bought — production starts when you order.

Production Time

Most orders are produced in 2–5 business days before they ship. Production time does not include weekends or holidays.

Shipping Time

Once your order leaves production, standard shipping within the US typically takes 3–7 business days, depending on your location.

Total Delivery Estimate

Stage	Time
Production	2–5 business days
Shipping (standard, US)	3–7 business days
Total, order to doorstep	Typically 5–12 business days

These are estimates, not guarantees. Order volume, product mix, and carrier delays can occasionally push delivery outside this window. If your order is taking longer than expected, email us — we'll check the latest status for you.

Where Your Order Ships From

We currently ship within the United States only. International shipping isn't available yet.

Orders are produced at the facility best equipped to fulfill them. If your order includes multiple types of items — for example, a shirt and a hat — those items may be produced at different facilities and arrive in separate packages, on separate timelines, each with its own tracking number. If that happens, you'll get a shipping confirmation for each shipment as it goes out.

Tracking

You'll receive a shipping confirmation email with tracking information as soon as your order ships. Tracking can take 24–48 hours to activate after you receive it. If it hasn't updated after 48 hours, email us at support@fits-gear.com.

Order Changes & Cancellations

Because every item is produced specifically for you, we're unable to change or cancel an order once it's submitted — production typically begins within 24 hours of purchase. If you entered an incorrect shipping address, email support@fits-gear.com immediately. We'll do our best to catch it before production starts, but we can't guarantee a correction once an order is in process.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or isn't what you ordered, we'll replace it at no cost. Email support@fits-gear.com within 7 days of delivery with your order number and a photo of the issue, and we'll get a replacement into production.

Sizing & Fit

Because items are made to order, we're unable to offer exchanges for sizing or fit. Check the size guide on each product page before ordering. Fit can vary by garment type — a size that runs true in a tee may run differently in a hoodie or hat, so check the specific size guide for the item you're buying, not just your usual size.